Since 1986, FCP Euro has become the leading online catalog store for OEM and Genuine replacement parts for European cars. Check out our website www.fcpeuro.com.
Because of unprecedented growth, we’re expanding our company with new products and we’re growing fast! With the right people, we’re convinced the next few years will be an exciting growth phase. To meet this challenge, we’re looking for a Staff Writer.
What's the culture and personality at FCP Euro?
At FCP Euro, we’re not just the usual corporate jargon. We're big on hiring for chemistry, fit, CULTURE, and compatibility and then teaching the appropriate skills for each position. The FCP Euro culture is huge!
Right now we’re in one of the most exciting growth phases in our history. You’re going to feel that urgency, fast pace, and energy if you become part of the FCP family. Everyone has an opportunity to grow with us, especially people who show entrepreneurial spirit, ambition, and smarts.
IT Operations Manager
About FCP Euro
FCP Groton started as a small family-owned operation in 1986. Since then, it has evolved into a reputable worldwide automotive parts distributor, valuing quality goods and outstanding customer service. FCP Euro is a rapidly growing company that is looking for dedicated individuals who enjoy working in a culture of support and exceptional customer service.
The IT operations Manager is responsible for the following:
Monitor IT Servers and Systems
One of the primary responsibilities of the IT operations manager is monitoring an organization’s servers, networks, and computer systems for irregularities and performance issues. The IT operations manager assesses system data and error logs, along with user reports, to determine areas for improvement or repair. They then architect and implement the required solution for the needed improvement.
Manage IT Technicians
Another important duty of the IT operations manager is directing the activities of IT technicians, both to directly support end users and to assist with IT department upgrades and directives. This individual will also be responsible for developing members and building their team to meet organizational demands.
Develop Department Policies
Develop IT policies and procedures to ensure that the department operates effectively and reliably. These policies may also be scoped for the wider organization to ensure compliance and security requirements are met. Finally this may also develop guides for users and technicians, such as FAQ documents or employee handbooks for IT department personnel.
Resolve Help Desk Escalations
Provide direct user support by handling help desk or service desk escalations. If IT technicians are unable to successfully resolve a user’s issue, the IT operations manager will assess the situation and devise a solution to the problem, which could include equipment replacement or repair if the problem is related to the end user’s hardware or software.
Negotiate Vendor Contracts
Lead role in negotiating contracts with IT service providers, assessing department and business needs related to equipment and services. The IT operations manager compares pricing and vendor bids with their department’s budget, determines which vendors offer the most advantageous terms, and negotiates rates with those vendors.
Oversee Upgrades and Installations
The IT Operations manager will oversee and coordinate most technology projects, from the implementation of new software to the update of old ones. Example would be the design and installation of local networking equipment, ensuring the systems support the growing number of employees.
We look forward to hearing from you!