The Inventory Manager is responsible the management, planning, leading, organizing and controlling of all Inventory in the Distribution Center including Customer and Vendor Returns
- Management of All Inventory Processes
- Management of All Inventory Employees
- Management of Customer & Vendor Returns (Reverse Logistics)
- Development & Execution of Inventory & Infrastructure Layout Plan
- Presentation, Organization & Cleanliness of Inventory
- Maintain Accuracy, Efficiency and Quality of Inventory
- Manage, Oversee, and Improve All Inventory Handling
- Field & Resolve all Zendesk Errors
- Critical Number Establishment & Reporting
- Communication to Management
- Developing Healthy Cross Departmental Collaboration and Relations
Success from an Inventory manager's Perspective
I come into work everyday energetic and expecting to resolve underlying issues that are broken and apply insight to current trends, patterns and behavior. First thing I do is perform (or oversee an employee performing) cycle count and zone maintenance, field errors, reconcile inventory, recognize patterns and implement process improvements throughout all departments with all Inventory handlers. I ensure that every Inventory handler understands proper procedures. I foster, execute and enforce proper procedures for all Departments company wide to ensure proper inventory handling and movement.
I discover, communicate and implement process improvements across all fronts within the company. I work directly with purchasing to understand demand planning and forecasting so I can foresee the needs of the Distribution Center over the months to come and plan accordingly with my Manager. I implement the inventory infrastructure according to the plan and vision my Manager has laid out. I consolidate duplicate locations, create new locations and maintain presentation and organization of inventory in preparation for incoming stock. I field all Zendesk errors and document all trends and implement my own initiated process improvements increase the overall accuracy rate of the Distribution Center. I will report all findings on a daily basis to the the Distribution Director and Managers to help reconcile and alleviate future issues.
I ensure that the Vendor and Customer returns area is has processed all outstanding returns based on volume received into the facility and budged return numbers. I effectively communicate daily progress in Inventory Management through a dashboard of metrics I’ve created.
Essential Duties & Responsibilities
Management of All Inventory Processes
The Inventory Manager at FCP is responsible for managing all Inventory related processes including but not limited to cycle counts, zone maintenance, inventory transferring, fielding and reconciling errors, customer returns processing, vendor returns processing
Success: Success is when the Inventory Manager shows that they have full control of all inventory related processes and demonstrates a strong ability to make improvements to those inventory processes daily while putting strong handling controls in place across all FCP departments to ensure the accurate handling of inventory.
Management of All Inventory Employees
The Inventory Manager is responsible for the management of all inventory employees including scheduling, performance management, scheduling, training and development, recruiting, offboarding, and long term career planning.
Success: All inventory employees, including reverse logistics, have a clear 1. Job description and clear 2. employment level position that defines success, and accurately and routinely assessed through a clear quantitative management system. There is proper scheduling that ensures coverage over holiday and PTO. The Inbound Manager has low turnover and demonstratives ability to hire A players and challenge them.
Management of Customer and Vendor Returns (Reverse Logistics)
The inventory manager is responsible for managing, planning, leading, and controlling the Customer and Vendor returns function of the distribution center.
Success: The Returns area is kept meticulously clean and organized, vendor and customer returns are processed against both scheduled and budgeted numbers, the entire reverse logistics process is frequently analyzed and optimized, looking at ways to improve all of the reverse logistics processes, eliminating waste, improving productivity and putting both technology and process improvements in place to increase overall efficiency and lower cost.
Development and Execution of 5 Year Inventory & Infrastructure Layout Plan
Responsible for the development and creation of the 5 inventory infrastructure plan where you will need to identify potential problems, propose ideas, and research new concepts. You will be the the one carrying out the execution of the inventory infrastructure plan. You are responsible for the routine maintenance and optimization of all physical inventory locations. You are responsible for working with other team members to plan and prepare for stock inventory flowing through the facility.
Success: Success is when you have full comprehension the 5 year company forecast including cash flow, balance sheet, income statement, and the associated inventory forecasting growth of both SKU and volume. You have developed a detailed and comprehensive inventory infrastructure plan to support future revenue and inventory growth, bundled it up and presented it to Executive team and management team.
When you execute the plan on time giving frequent monthly, weekly, quarterly updates for progress against plan. All inventory locations are optimized according to the plan and layout while maintaining a 99% accuracy rate. You develop new ideas and ways to eliminate wasted space, free up bottleneck zones, and maximize current space. Success is when stock purchase orders come thru the facility and there is always ample space for the inventory to be stocked out.
Presentation, Organization, & Cleanliness of Inventory
The Inventory Manager is responsible for the presentation, organization, and cleanliness of FCP’s distribution center inventory. Responsible for ensuring all Stock and JIT locations are optimized for space, layout and product type. Locations have been consolidated, are front faced, labels are accurate and orderly, and all locations are free of debris and packing material. Actively schedules and completes the zone maintenance process across all DC zones.
Success: Success is when every aisle is clean, space has been optimized, and there is no debris or loose boxes on the shelves. It is when all locations have gone thru zone maintenance weekly and the entire DC is in optimal operational health and presentable for all visitors.
Maintain Accuracy, Efficiency and Quality of Inventory
Responsible for ensuring that all inventory on FCP’s shelves is accurate and in our system. You are responsible for coordinating the daily cycle counts and making sure that the entire facility is cycled every 60 days. You are responsible for working with team members to identify items that need to be sent back to the vendor that we no longer want to stock. You are responsible for maintaining the inventory costs in the system and reducing the number of duplicate locations. You are responsible for looking at the inventory composition and making changes to the locations of inventory to optimize our picking process.
Success: Success is when the Distribution inventory accuracy rate is at 99% or higher. It is when the inventory system indicates that we have a part and quantity on the shelf, that it is always there. It is when we always have the brand we list on the website as the brand on our shelf. Success is when all of the high velocity moving sku’s have been optimized for the picking process and we do not have any unwarranted duplicate locations.
Manage, Oversee, and Improve All Inventory Handling
Responsible for ensuring that all inventory procedures and processes have been documented and that all departments have access and training on these procedures and processes. Responsible for training and retraining of those that handle inventory interdepartmentally and company wide. Communicate with department heads on those that needs assistance in inventory handling. Consistently recommending and implementing process improvements for all inventory handling.
Success: Success is when you have fully documented all inventory handling procedures clearly and concisely. It is when you can recognize patterns and trends and implement process improvements throughout all departments pertaining to anyone touching the inventory. You ensure that everyone touching inventory understands the proper procedures and is fully trained. You discover, communicate, and implement process improvements across all fronts within the company which in turn increasing accuracy and efficiencies.
Field & Resolve all Zendesk Errors
Responsible for ensuring that all DC Error tickets are reviewed and resolved before 4pm daily. Identifies the root cause for all reported issues and makes the necessary corrections to maintain inventory accuracy. Actively documents and communicates findings with all key stakeholders to identify trends or patterns in need of correction re-training and accountability. Works directly with Team members on Vendor related errors, discrepancies and adherence to Vendor guidelines of all shipments.
Success: Success is when you have fielded and corrected all DC related errors in accordance with the designated timeline. It is when you report all relevant findings to key stakeholders and make recommendations for retraining, process improvements, or changes to procedures or our Vendor guidelines.
Critical Number Establishment and Reporting
Responsible for establishing inventory performance benchmarks including accuracy rate, error rates, and any other key performance indicators for all inventory processes and inventory personnel including Returns. Once critical numbers are established, the Inventory Manager is responsible for tracking and developing reporting across all inventory related processes; cycle counts, returns processing, Stock and JIT receiving, outbound miss picks and short ships. Vendor errors and issues related to guidelines will also be tracked and reported against.
Success: Success is when you have established a healthy number of key performance indicators related to inventory, have developed a system and dashboard to track key performance numbers daily for both processes and people that you oversee, and you communicate those key numbers effectively daily to the company.
Communication to Management
Responsible for clear, concise, respectful and professional communication with my Floor Supervisor, Manager, Management Team and Executives whether in person, on the phone, email or live chat in compliance to the FCP Framework.
Success: Success is when you have developed a rapport, trust and relationship with all parties involved both clearly and professionally. You have the ability to convey challenges within my daily huddle and they are delivered by my manager in the management huddle. Success is when you identify and communicate problems to the Management and Executive team.
Developing a Healthy Cross Departmental Collaboration and Relations
The Inventory manager is responsible for improving cross departmental productivity within the department as well as the any other department that handles inventory in any capacity. You’re mining for and discovering issues, remaining in constant communication with all parties involved, and schedule routine meetings to collaborate, brainstorm, and improve relationships.
Success: Success is when you are working with every manager in our department on a daily basis to streamline all inventory handling, procedures, and policies and finding efficiencies. It is when you have built a relationship with all department heads and can effectively make recommendations for training and development on DC procedures.
The Inventory Manager at FCP has a salary range of $65,000 - $90,000 annually.