Since 1986, FCP Euro has become the leading online catalog store for OE, OEM, and Genuine replacement parts for European cars. Check out our website at www.fcpeuro.com.
Because of unprecedented growth, we’re expanding our company with new products and we’re growing fast! With the right people, we’re convinced the next few years will be an exciting growth phase. To meet this challenge, we’re looking for a new addition.
What's the culture and personality at FCP Euro?
At FCP Euro, we’re not just the usual corporate jargon. We're big on hiring for chemistry, fit, culture, and compatibility, then focusing on the appropriate skills for each position. Here at FCP Euro our culture is huge!
Right now we’re in one of the most exciting growth phases in our history. You’re going to feel that urgency, fast pace, and energy if you become part of the FCP Euro family. Everyone has an opportunity to grow with us, especially people who show entrepreneurial spirit, ambition, and smarts.
Customer Service Manager
The Customer Service Manager at FCP Euro is responsible for building upon FCP Euro’s already well-established service brand and developing a department that can deliver customer service levels unprecedented in any eCommerce business. The Customer Service Manager is responsible for the long-term planning, strategy, development, and execution of service inside and outside of FCP Euro. We’re looking for an automotive enthusiast with an incredible passion for customer service that can develop the team that Zappos and Crutchfield look up to.
Essential Duties & Responsibilities
Can develop a 5 year plan that predicts and models the future of service and can consistently benchmark their team against the developed plan.
Can constantly evaluate all processes that the service center uses and demonstrates a track record of consistent improvements through either eliminating processes, modifying, deploying new technology, or outsourcing in efforts to lower costs and improve inefficiencies.
Can deploy an annual budget which is organized and easily understandable and includes all costs and metrics associated with the service center.
Can develop a "Service Excellence" framework and motivate employees to achieve that framework or any existing frameworks.
Can develop an audit and technical training schedule that proactively audits and measures service and trains team members when performance falls below expectations.
Can effectively manage the day-to-day operations of the team including scheduling and training, and has a proven ability to build and motivate a team of A-Players.
Stuff that could give you an edge
- You have prior customer service management experience
- Car enthusiast and automotive experience, specifically European cars
- Strong computer and operational skills
- You have an engaging personality and your glass is "always half full"
- Growth and learning mindset, adaptable and flexible
- Ability to quickly solve technical problems
- Understand how and why customers buy European car parts
Contact us here if you are interested, but please don't just send your resume. Sure, we're curious where you've been, but we've seen thousands of them and they seldom tell the story. Instead, help us get to know more about you, the person. What makes you unique? Why would we make a huge mistake not hiring you? You get the point. No applications will be considered without a personalized cover letter expressing why you would like to work at FCP Euro, what transferable skills you have from previous experience that could be applied to this organization, what makes you unique, and where you think you can add value to the organization.
To apply please follow the instructions above and click the link below.
We look forward to hearing from you!
Please note, no applications will be reviewed without a personalized cover letter.